Aulterra Return Policy
If you are not 100% satisfied with your purchase you can return the product within 30 days from the date of your purchase for a full refund. Refunds will only be issued to the original purchaser of the product being returned.
Thanks for shopping at Aulterra.com
We proudly stand behind our 30-Day Money Back Guarantee. If you are not entirely satisfied with your purchase, we're here to help.
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
Please contact (call or email) our office FIRST to obtain an RA number. 208-635-5034 | firstname.lastname@example.org
Please write your RA number on your original invoice, then send along with your items to Aulterra at the following address:
PO Box 1537
Hayden, ID 83835
If you have any questions on how to return your item to us, contact us:
*** IMPORTANT | Please do NOT return items without first contacting us to obtain an RA number!