Aulterra Return Policy

If you are not 100% satisfied with your purchase you can return the product within 30 days from the date of your purchase for a full refund. Refunds will only be issued to the original purchaser of the product being returned.

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We proudly stand behind our 30-Day Money Back Guarantee.  If you are not entirely satisfied with your purchase, we're here to help.


You have 30 calendar days to return an item from the date you received it.  To be eligible for a return, your item must be unused and in the same condition that you received it.  Your item must be in the original packaging.  Your item needs to have the receipt or proof of purchase.

Please contact (call or email) our office FIRST to obtain an RA number. 208-635-5034 |
Please write your RA number on your original invoice, then send along with your items to Aulterra at the following address:

PO Box 1537
Hayden, ID 83835

Aulterra does not pay to ship returned items. Once received, Aulterra will issue a credit for the item purchased minus shipping charges. Please allow 5-7 business days to see the credit on your bank statement.


Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). Please allow between 3-5 business days for credit to appear in your account, depending on your card issuer’s policies.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund. For additional information in this section, create your own Return & Refund Policy.


If you have any questions on how to return your item to us, contact us:

*** IMPORTANT | Please do NOT return items without first contacting us to obtain an RA number!

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